Talked to Rick Cook last night and this is OOTB for 7.6.4's Best Practice.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, January 23, 2013 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Check Workflow 7.6.4 Incident ** No, the person is not a member of the Owner Group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, January 22, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Check Workflow 7.6.4 Incident ** Christie: Is your test account also a member of the Owner Group assigned to the test ticket? Members of the Owner Group can modify any ticket the Support Group in question is an Owner Group for except those in Closed status. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, January 22, 2013 5:23 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Check Workflow 7.6.4 Incident ** Hi All - I am working on my 7.6.4 upgrade. I have created a test account that just has Incident User and when I go into incident to a ticket that doesn't belong in my test user's queue they look like they can modify all the fields (if I try I do get an error) but they are able to add Tasks. Is this OOTB behavior or did one of my customizations break something else? Note the "You do not have permission to modify this ticket." Box only shows if the status is Closed. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
