Hello Ripu Daman, Thanks for your response.
Actually I followed the same steps from the link provided in my post earlier. I even managed to run a successful health check. Every first attempt to connet using http://MidtierFQDNHostName:port/arsys results in the given error message. Consecutive attemps produce "ARERR [623] - Authentication failed" error message Thanks and regards, Victor On Sunday 27 Jan 2013 15:49:16 Bhadoria, Ripu wrote: > Hello Victor, > > Actually, Atrium SSO configuration requires changes to be done for both > AR > System and Midtier. > > From the mail below, it looks like you have only done the changes to > integrate AR System with Atrium SSO but not Midtier. > > Follow the steps which below URL directs, to get Atrium SSO integration > work > > https://docs.bmc.com/docs/display/public/sso80/Integrating+BMC+Atrium+Sin > gle+Sign-On+with+AR+System > > Brief of the steps given below : > > 1. Configure external authentication in the AR System > server. > 2. Install the BMC Atrium Single Sign-On server. > 3. Configure BMC Atrium Single Sign-On integration. > 4. Configure the mid tier for BMC Atrium Single Sign-On > user > authentication. ( I suspect this is what you missed to do) 5. Configure > the BMC Atrium Single Sign-On server for AR System integration 6. Run a > health check of the integration. > > Let us know in case you still find any issue. > > Regards, > > Ripu Daman Bhadoria > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Victor Sent: Sunday, January 27, > 2013 7:44 PM > To: arslist@ARSLIST.ORG > Subject: Atrium SSO Configuration Issues > > Hello Listers, > > I'm trying to configure Atrium SSO for AR System Integration. > > I followed the instructions and performed the tasks listed on > https://docs.bmc.com/docs/display/public/sso80/Configuring+the+BMC+Atrium+S > ingle+Sign- On+server+for+AR+System+integration. > I can see the AR users and groups in Subjects part, I can even successfully > log in using https://AtriumSSOFQDNHostName:port/atriumsso?realm=BmcRealm > and relevant AR system username and password. > I configured the Atrium SSO Integration tab of Server Information from AR > System Administration Console. > When I tried to log in to AR system using > http://MidtierFQDNHostName:port/arsys I received the following error > message: > > BMCSSG1511E: Failed to access agent attribute > (sunidentityserverdevicestatus) from server (org.json.JSONException: > JSONObject["sunidentityserverdevicestatus"] not found.). > > My ../debug/Authentication file shows > > amAuth:01/27/2013 01:11:55:683 PM CET: Thread[Thread-2,5,main] > ERROR: Exception creating session .. : > ...(here java.lang.NullPointerException) > ERROR: Failed to login to > https://AtriumSSOFQDNHostName:8443/atriumsso/authservice > .. > ERROR: Authentication failed. > > Can someone please help me to resolve the issue? > > AR System/ITSM 8.0.0 on Win2008 OS; MS SQL Server 2008; Tomcat 6 > > Thanks and regards, > > Victor > > ___________________________________________________________________________ > ____ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ___________________________________________________________________________ > ____ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
