Awesome Fred, thanks!!! :) ---------------------------- I just posted to the BMC Communities the Cache Clean utility we use https://communities.bmc.com/communities/docs/DOC-22412 We have customized the primary form the users have and added a form menu (button) that does the following: Closes all open forms then executes the Cache Clean with a Run Process (from a shared server UNC path "\\server\sharePath\RemedyCacheClean.exe"). Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, January 22, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Garbled User tool screens Mary: Not specifically, but we have seen various random weird behaviors with forms accessed via the User Tool, usually after we've made updates to the form. Rather than changing the home directory as you were advised, we found that if we just have the user clear out all folders in their home directory except for the arcmds folder and leave the individual files alone (because most of those pertain to login credentials and/or the ability to dump reports to Excel), it would quite often clear up the weirdness they were experiencing. And to have your users do that like Fred suggests after each update to the form, why, that's downright proactive! ;] They first time they access forms after logging back it, it'll be a little slow as the forms recache, but better that than a form that doesn't work right. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mary Dollus Sent: Tuesday, January 22, 2013 7:29 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Garbled User tool screens Morning! When we flush our midtier servers after we have updated forms/workflow on our servers, from time to time users will experience what they see as a garbled screen when they open a form using the User tool. What they are actually seeing is a different view than is identified in the Application. For instance if we have 2 views on a form, Support and Admin, we define Support in the application as the primary view. Sporadically, they will see the Admin view; which contains all the fields and is rather messy sometimes. ------------ This is the feedback we received from BMC this morning: "Looking at the answers and explaination it seems like there might be a issue with the User tool cache. I would lke you to try the following for the users who are getting this issue. 1. Delete the records for this userd from the AR System User Preference form. 2. Change the home directory of the User tool and restart the User tool." ------------ Has anyone else experienced this? Thanks!!! Mary Dollus ARS 7.6.04 Oracle/UNIX _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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