I might be able to help if you can offer more specifics of what roadblocks you are running into. If something more formal were required I could speak with my management about inviting you all in to compare notes on our two organizations' wins and pain points with Remedy including SRM. We haven't taken the "correct" approach of doing a wholesale self-service initiative and starting with the most common types of requests and such, but we do have several different SRM forms out there. Basically, we took the standpoint of piloting with requests that the Remedy team would receive and then some other application groups that really wanted it, and we're continuing to expand from there.
>From a technology standpoint, I have one AIF that does lookups against Asset >Management for software contracts as well as dynamically leveraging different >Task Group Templates based on criteria determined within the service request. >A colleague has been working on a custom Approval process for a type of >service request for one of our business users. We have several "vanilla" SRDs >out there that have just a few questions that people answer, but another twist >is that several of these are linked to from SharePoint so end users for >specific applications can go to the right page on the Intranet then click a >button or hyperlink and instantly report an issue (we have JSS SSO in place to >bypass logging in.) Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, January 30, 2013 1:38 PM To: arslist@ARSLIST.ORG Subject: Remedy ITSM 7.6.4 - SRM ** Does anyone out in the wild, wild Remedy SRM world have a live functioning SRM system that we can look at? Not a site visit, just look at your screens and your functionality. I keep hitting walls where I say "yes, you can do this in SRM" and someone else says "No, you can't" and I know you can. I just want to be able to show them a real live system that people have put some thought into rather than the samples that are in the system to begin with. Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org> _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
