Have you turned on logging for active links, SQL, and DB calls, and then run through the steps manually?
The logging window in midtier pulls back a lot of good information, as does the user tool. This is how we figured out what the OOB workflow does in the background. It can get messy. Sent from my iPhone On 2013-01-31, at 11:36 AM, Ray Palla <ray.pa...@insona.com> wrote: > ** > Hello All; > > In the ITSM 7.6.04 Incident form there is a lot of workflow around menu > selections for the Assigned Group and Assignee. > > I’m attempting to have custom workflow modify those fields with updated > assignment information. > > Does anyone know of a reference document that tells us which z1D (Tmp) fields > are required to be populated also. I keep getting the message to use the > menus… But this workflow needs to be lights-out. > > Thanks; > r > > Ray Palla > Sr. IT/Remedy Consultant > <image001.jpg> > <image002.jpg> > Mobile: 512-917-1739 > Time Zone: Central > Email: ray.pa...@insona.com > <image003.gif> Professional Profile > INSONA Corporation > 1201 Berry Lane > Georgetown, TX > 78626-3832 USA > Infrastructure Solutions - Network Applications > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
