Hi list ^_^
I was playing with BMC Chat on a Windows server 2012 / sql server 2012, ITSM 8 Patch 002 VM and I'm experiencing some difficulties so I was wondering if anyone had the same problems?
I downloaded all files today BMC Chat 8.0.00 from "bmc remedy it service management -> BMC Remedy IT Service Management Suite 8.0.00 -> BMC Chat 8.0.00 -> BMC Chat version 8.0.00 (Windows)".
1°) documentation:
The installation document from the zip documentation file doesn't seem up to date with latest BMC Chat 8.0 binaries, there are some mentions of parts or options that I can't see in BMC Chat, but I'll fill in a small document for that.
It seems pdfs from doc wiki are more recent / accurate (mention of file "BMCChat_80.def" for example) so I took those but there are parts that are missing from installation package or wrong screenshots.
I made a custom installation file I'll share or send later (depends if I worked on a bad installation file :p).
2°) RKM integration is quite tricky to setup:
I managed to make it work but you need to enable several "7.6.04" rules that aren't mentioned in documentation.
Documentation mention some RKM 8.0.00 rules (page 38) that I don't see (enabled or disabled state) and the xml is different in the 7.6.04 version.
It works though in the end, you need to enable the form and the rule for 7.6.04 rkm as well since everything is on a same VM for me.
I looked at the admin guide and the way to integrate RKM seems pretty different. Telling to edit "eschat_config.properties" but in "installation" guide we set up this file not to be used so everything is setup from the chat console.
3°) ITSM integration:
That's where I decided to stop and post here (and shutdown the VM to do a snapshot :) ).
Documentation mentions 3 .def files that just aren't in the installation package (at least in the Windows and linux one):
-> DeployableApp_ITSM80_RemoteIntegrationWorkFlow_ITSMServer_12_0121.DEF
-> DeployableApp_ITSM80_RemoteIntegrationWorkFlow_SCRServer_12_0214.DEF
-> DeployableApp_ITSM80_SingleServerIntegrationWorkFlow_SingleServer_11_1228.DEF
In the installation file I got those 2 def files (not counting BMCChat_80.def for main chat application):
-> DeployableApp_ITSM7x_SingleServerIntegrationWorkFlow_SingleServer_12_0509.def
-> ARMenus.def
So I was wondering if you had the experience? I'll try importing the .def anyway to test but perhaps I just got a wrong package (?). I tried to get the one for Linux but it's the same.
I also looked in the "patches" but didn't see anything.
Have a nice week end :)
Laurent.
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