For CRQ/INC/PBI: I had to turn on directory browsing for IIS.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Monday, February 18, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Installer Issues with 7.6.4 SP 4 Online Help ** Tried this and rebooted the whole server and still same issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Monday, February 18, 2013 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Installer Issues with 7.6.4 SP 4 Online Help ** If you are getting below message when you access ++++++++++++++ "Please wait while help system starts.. ++++++++++++++ For Tomcat installed with the AR Server the servlet below needs to be modified: <servlet> <servlet-name>default</servlet-name> <servlet-class>org.apache.catalina.servlets.DefaultServlet</servlet-clas s> <init-param> <param-name>debug</param-name> <param-value>0</param-value> </init-param> <init-param> <param-name>listings</param-name> <param-value>true</param-value> <------------------This should be changed from false to true. </init-param> <load-on-startup>1</load-on-startup> </servlet> After you do this you'll need to restart apache services (I also restarted Remedy). Hope this helps. Regards/Vaibhav On Mon, Feb 18, 2013 at 9:26 AM, Pargeter, Christie :CO IS <cparg...@lhs.org> wrote: ** For Change, Incident & Problem I get the frames but there is no data in any of the frames. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Monday, February 18, 2013 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Installer Issues with 7.6.4 SP 4 Online Help ** If they installed check that web paths in the share application properties form are valid (Property Name = Help File Path) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: 18 February 2013 16:15 To: arslist@ARSLIST.ORG Subject: Re: Installer Issues with 7.6.4 SP 4 Online Help ** Check Web.xml on Apache tomcat Conf directory Changing the listing param value to true might help Thanks Ravi Rai ________________________________ Date: Mon, 18 Feb 2013 07:14:57 -0800 From: cparg...@lhs.org Subject: Installer Issues with 7.6.4 SP 4 Online Help To: arslist@ARSLIST.ORG ** Did anyone have any issues with the Online help installers for ITSM 7.6.4 SP 4? My CRQ, INC, PBI & SLM are all broken. I did install them under IIS. RKM & CMDB do work. Thanks ARS 7.6.4 SP 4 ITSM 7.6.4 SP 4 RKM 7.6.4 SP 4 SLM 7.6.4 SP 1 Window 2008 - 64 Bit MS SQ 2005 IIS/Tomcat MidTier 7.6.4 SP 4 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
