Dear Doug, I need to run this escalation to push the records in this form to regular form and set field which is flag from 0 to 1
Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [Vodafone]<http://www.vodafone.com.eg/> vodafone.com.eg <http://www.vodafone.com.eg> This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Monday, March 11, 2013 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation On View Form on BMC Remedy 7.6 ** Escalations will run just fine on View form. Typically you add a display only field, set that field with the escalation and then execute your filters to do what you are trying to accomplish. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Monday, March 11, 2013 8:13 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Escalation On View Form on BMC Remedy 7.6 ** Dears, I'm facing a problem when I created an escalation on a View form. The escalation didn't run although when I changed the same escalation to another form which is regular form it is working fine. I want to know if the escalation doesn't run on View form or not? Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com<mailto:heba.has...@vodafone.com> [Vodafone]<http://www.vodafone.com.eg/> vodafone.com.eg <http://www.vodafone.com.eg> This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg<http://www.vodafone.com.eg/> ************************************************************************************************************************* _ARSlist: "Where the Answers Are" and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: "Where the Answers Are" and have been for 20 years_ ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg ************************************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
<<inline: image001.gif>>
