Mark, Sometimes in change, you need to make sure the Company is set. This drives the drop downs. Do you multitenancy and company access restrictions enabled for the users? That would be a good place to start. You may be seeing the default one because it is most likely set to Global.
Sent from my iPhone On Mar 13, 2013, at 12:54 PM, "Brittain, Mark" <mbritt...@navisite.com> wrote: ** Hi All, I have a number of Service CI’s configured and these CI’s are “used by” an number of customers. In the Incident this populates the Service*+ menu correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+ menu. When I look in the Asset Console this default CI has a status of “Ordered” and all others have a status of “Deployed” What am I missing? ARS 7.6.04 SP3 ISTM 7.6.04 SP3 Thanks Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 ------------------------------ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
