I believe there is also a link to the Task search form via the Change Management console - you could put something like that on the overview console.
----- Original Message ----- From: "Tommy Morris" <tommy.mor...@radioshack.com> To: arslist@ARSLIST.ORG Sent: Thursday, March 28, 2013 9:48:28 AM Subject: Re: How to search for Tasks ** I created a Display form with two tabs to show a table of Tasks Assigned to Me and Tasks Assigned to My Group(s). I then added that to the Customizable Home Page. My users love using that instead of using the Overview Console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 8:29 AM To: arslist@ARSLIST.ORG Subject: How to search for Tasks ** Good morning, I’m attempting to find out if there is an easier way for users to locate Tasks in Remedy. One of the issues we are dealing with is how they are not really visible anywhere except for the Overview Console. Additionally, it’s difficult to do a search for Tasks. For example, let me compare doing a search on Incidents versus Tasks: INCIDENT SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Incident Management > Search Incident TASK SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Foundation Elements > Overview Console. 3) Click the “Search For Ticket” link at the top right of the table field. 4) Scroll to the bottom of the menu on the Request Type field and select “Task”. 5) Click the Select button. I’ve thought of just creating at least one entry point to take users directly to the search screen for Tasks to resolve this, but I really shouldn’t have to do it. I’m planning on replacing the entire Home Page with a custom one since it doesn’t provide useful information on Change Requests or Tasks in terms of scheduled dates and other data. Another fix for my users will be solved by the migration to 8, where they restored the Tasks to a tab on Incidents since some portion of my users leverage Tasks on Incidents. How has your organization dealt with making Tasks easier to find and more visible? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here . If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
