Could it be case sensitivity? How are they logging in? What is the case they log in with vs. how they are configured?
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Thursday, March 28, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: AREA LDAP 8.0 Configuration Issue ** Could anyone provide any assistance with a problem that we are having in which we have successfully configured our AR users to login using their LDAP password but when they go into Remedy to work a ticket it tells them they have no right license. The users are in the right groups if I turn of LDAP they can access the groups with no problem but once I turn it back on they receive the error. Thanks in Advance V/R Abdul Baytops _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
