If you don't have too many AIE jobs you could try: - in the user tool search for the EIE:BackupLoadFlag form - export the records to an arx file - edit the arx file to change the old server details to the new one (including the ARS port number if that was changed) - import the modified arx replacing the existing records - open each of the AIE jobs and select a new instance - bounce the AIE service
If that doesn't work try turning on AIE logging in one of the exchanges and checking the log files. Also, check that the AIE config file holds correct details for the new installation. Cheers Peter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maxence Nhouyvanisvong Sent: 29 March 2013 08:43 To: arslist@ARSLIST.ORG Subject: AIE Configuration after upgrade to ITSM 7.6.04 Hi All, Hoping someone already faced the issue we have with AIE. We applied the BMC method to upgrade from ITSM/CMDB 7.6.00 to 7.6.04 sp4 (BPCU, new OOTB installation 7.6.04 on new Linux servers and new database, database dump to overwrite the OOTB database freshly installed, then DDM). Now all AIE jobs are pointing to non-existing instances. It is not possible to modify the AIE jobs anymore. Not possible to modify the OOTB AIE created process using aiecfedit. The OOTB AIE processes cannot be started. We don't know how to uninstall only AIE without uninstall CMDB. Anyone has an idea? Thanks a lot for your help. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
