I am leaning towards Remedy config. Are you using MAPI (with Outlook installed on server) to send emails? MAPIis the only configuration that will use the email profile you configure in Windows. The error indicates that SMTP is being used.
Another thing to check is the email engine service is running as the AD account associated with the Exchange mailbox. If the service is using the Local System it won't use the mail profile you have setup. Jason On Mon, Apr 1, 2013 at 5:04 AM, Hennigan, Sandra <sandra.henni...@usdoj.gov>wrote: > ** > > ARS & ITSM 8.1 (Full ITSM)**** > > Windows 2008 SP2**** > > Oracle 11g**** > > ** ** > > Outgoing email is being sent using. Error on Outgoing messages:**** > > ** ** > > 530 5.7.1 Client was not authenticated**** > > **** > > com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.1 Client was not > authenticated**** > > ** ** > > at > com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)* > *** > > at > com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959)**** > > at > com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583)**** > > at > com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:463)* > *** > > at > com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:194)**** > > at > com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302)**** > > at java.lang.Thread.run(Unknown Source)**** > > ** ** > > Is this a Remedy fix or an Exchange fix? I know that the password is > correct; I can login to Windows using the email profile & password.**** > > ** ** > > Thank you,**** > > ** ** > > Sandra Hennigan**** > > Remedy Developer**** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
