we are using 1.6.04 V/R Abdul Baytops
________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of patrick zandi [remedy...@gmail.com] Sent: Monday, April 01, 2013 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** By the way what version of java are you using.. ... I would not use 1.5 in any case... latest 1.6/1.7_17 is recommended.. I have had problems with 1.5 in the past.. with 7.6.3/7.6.4 fyi On Mon, Apr 1, 2013 at 1:36 PM, patrick zandi <remedy...@gmail.com<mailto:remedy...@gmail.com>> wrote: so nothing in the arerror.log / and you have plugin logs showing nothing too, what about the syslog on the server ... in Solaris it would be dmesg|more or /var/adm/logs/messages -- if nothing there.. then you are going to have to force a debug.. -------- Cannot remember right now where that is (check the arlist, or docs) . but you can set your JAVA to do finest logging, and either startup the ars server and watch it fail, OR if it is up.. you could try the old faithful "ps -ef |grep plugin" and kill -9 all the plugin processes which armonitor will cordially restart for you and give you a log. That should come up with something On Mon, Apr 1, 2013 at 1:24 PM, Abdullah Baytops <abayt...@onefederalsolution.com<mailto:abayt...@onefederalsolution.com>> wrote: ** We think its the plugins associated with RQC to include the REMEDY.ARF.CAI plugin. We are also using Red Hat v 6.3 in which the ARS server is running. V/R Abdul ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] on behalf of patrick zandi [remedy...@gmail.com<mailto:remedy...@gmail.com>] Sent: Monday, April 01, 2013 1:13 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RQC:ConsoleWizrd Error ** what version are you even discussing? what plugins are failing? did you run through the performance (I know you would not think of this).. manual -- maybe the arpluginsvr settings are messed up. do you have enought ram to use the plugins.. ars 7.6.04 is memory intensive ... just some quick thoughts.. On Mon, Apr 1, 2013 at 1:04 PM, Abdullah Baytops <abayt...@onefederalsolution.com<mailto:abayt...@onefederalsolution.com>> wrote: ** Can anyone provide me information on how to (fix) the plugins or (reinstall) the plugins in which we assume are not working. V/R Abdul Baytops ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] on behalf of Karthik [karthik...@gmail.com<mailto:karthik...@gmail.com>] Sent: Thursday, March 28, 2013 11:11 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RQC:ConsoleWizrd Error ** Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, "Abdullah Baytops" <abayt...@onefederalsolution.com<mailto:abayt...@onefederalsolution.com>> wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] on behalf of Rob Dudley [duds1...@gmail.com<mailto:duds1...@gmail.com>] Sent: Thursday, March 28, 2013 6:32 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, "Abdullah Baytops" <abayt...@onefederalsolution.com<mailto:abayt...@onefederalsolution.com>> wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Patrick Zandi -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
