I think , Installer is trying to get the application version details from SHARE: Application_Properties form, please check if you have following application id in application properties form.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prashant Gupta Sent: Friday, April 12, 2013 10:02 PM To: arslist@ARSLIST.ORG Subject: 8.1 ITSM Installation failed Hi every 1, I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to rectify the below mentioned problem then please let me know about the same. ITSM INSTALL LOG: LOG EVENT {Description=[Failed to query parameters from server. RIK return code=[10] result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x 10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n ARBaseRIKUsage -L ARBaseRIKUsageError.log: reportResult- Returning en; [Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo [Fri Apr 12 14:23:54.994] reportResult- Returning [Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo [Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand getsvrinfo [Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand setsvrinfo [Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand setsvrinfo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
