Hi, It is used to record the Target Resolution date for the Incident - not related to any of the sub systems including SLM.
_____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 22 April 2013 15:53 To: arslist@ARSLIST.ORG Subject: Incident Target date ** Hi All, In the Incident (HPD:HelpDesk) form what is the Target date field used to capture and display. OTB this is a column in the Incident Console. Thought maybe this was the next SLA target date. I have response and resolution SLA's set up but this field is always blank. If this is how it is intended, maybe there is some workflow that needs to be turned on either in the HPD:Help Desk or SLA Measurement form. Any ideas greatly appreciated. ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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