Hi Guys, From mid afternoon on our Remedy ITSM 7.6.04 Sp2 environment users started to notice that the search screens were not as colourful, all the calls were grey instead of the usual green/red colour and the SLM real time Status field was blank.
We had a look and can see that the SVTs are attaching as normal, and the date is even being populated into the z1d_SLMDate field on the left of the help desk screen. So it would appear as if there is nothing wrong with the SVT's attaching, there where no changes made to the system recently so I am at a loss as to why all of a sudden the SLM Status field would stop being completed. I have looked in the normal log files and tried user AL and filter logs but dont see any obivious errors (i will have to go through in more detail and compare to a working system), I have even restarted the services as I happened to have an outage window. But no luck. Has anyone came accross this before or can point me in any sort of direction. Any advice welcome Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
