Mahmoud, There are couple of things you can try:
1. From the Standard Configuration tab in the Application Administration Console, select the appropriate company. 2 Click the Create link next to Product Category. The Product Category dialog box is displayed. 3 In the Product Category dialog box, optionally select the Product Type. 4 Select the configuration item (CI) type for which you are creating the product category. 5 Select or enter values for the Product Categorization Tier 1, Tier 2, and Tier 3 fields. As you populate each field, values become available in the subsequent fields. 6 Enter a product name. 7 If you specify a product name, you must specify a manufacturer. Select a manufacturer, or click New to add a manufacturer. If you click New: a In the New Manufacturer dialog box, enter a company. b In the Status field, select Enabled. c Click Save. 8 In the Product Category dialog box, select Enabled for the status. 9 Leave the Origin default as Custom. 10 If this product definition is a product suite definition, select Yes. 11 Select whether this product definition is just for the current company or is to be used by all companies configured. 12 Click Add. The product category is automatically related to the selected company and, is available on other forms in the selected applications, such as the Incident form. 13. Now you can also use Change Templates in the Categorization tab to use the Product Categorization you created in the steps mentioned above as a automation process. Hope this helps. Kunal On Tue, Apr 23, 2013 at 9:32 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt < mahmoud.mahdy-moha...@vodafone.com> wrote: > ** > > Dears,**** > > Please, I need your support to help me to show “product categorizations” > part when I create new “Change Request” in 7.6.04.**** > > ** ** > > *Thanks,* > > *Best Regards,* > > * * > > *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* > **Technology | Products & Services Delivery* > *Phone:* +20(0)104999638 * > Mail:* *mahmoud.mahdy-moha...@vodafone.com<mohamed.abdel-haf...@vodafone.com> > ***** > > ** ** > > > ************************************************************************************************************************* > > The content of this document is classified as Vodafone Egypt S.A.E. > Confidential and Proprietary Information. > > The recipient hereby is committed to hold in strict confidence the > contents of this (e-mail, document, information) and not to disclose to any > third party without the prior written consent of Vodafone Egypt S.A.E. > Recipient will be held liable for any unauthorized disclosure. > > If you have received this message in error, please notify the sender by > return e-mail and delete the message in its entirety, including any > attachments. > > http://www.vodafone.com.eg > > > ************************************************************************************************************************* > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
