I know this is old technology, but I need to install Remedy 6.3 patch 20 on a Windows 2003 server using a MS SQL 2000 Server SP4 database in preparation for an upgrade. No matter what we do, we keep getting the following error message on install: "Could not connect to MSSQL Server with the values provided. Check that the MSSQL Server is running and that the correct username and password to access the database has been given." It appears that Remedy install does not recognize the sa login that is created by the MS SQL 2000 Server SP4 install. We have tried the Window Only authentication and dual authentication with SQL Server and Windows authentication. We have created new users with full admin rights. We have tried install using the administrator user. Because we don't complete the install, there isn't a ar_install log to check. I have searched in the ARSlist and other Microsoft forums without success. I would really appreciate any help on this matter. Thanks in advance.
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