Mahmoud, Have you attended any kind of BMC Remedy training? Have you read the manuals?
So many of your questions would be answered by doing one or both of the above. All you have to do is make the fields you want completed "required". Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pallavi patwa Sent: Wednesday, April 24, 2013 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: mandatory product categorizations in 7.6.04 ** In ITSM Change Management , there are no admin configuration rules through which you can make product categorization mandatory while submitting Change Request . I thinks you need to go for customization for your requirement Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt <mahmoud.mahdy-moha...@vodafone.com<mailto:mahmoud.mahdy-moha...@vodafone.com>> wrote: ** Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products & Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com<mailto:mohamed.abdel-haf...@vodafone.com> From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Wednesday, April 24, 2013 9:48 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: RE: product categorizations in 7.6.04 Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo Sent: Tuesday, April 23, 2013 6:16 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: product categorizations in 7.6.04 ** hi there assuming you're using the best practice form there is a link on section "links2 on left side menu, called "categorizations" 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt <mahmoud.mahdy-moha...@vodafone.com<mailto:mahmoud.mahdy-moha...@vodafone.com>> ** Dears, Please, I need your support to help me to show "product categorizations" part when I create new "Change Request" in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products & Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com<mailto:mohamed.abdel-haf...@vodafone.com> ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg<http://www.vodafone.com.eg/> ************************************************************************************************************************* _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ************************************************************************************************************************* The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg<http://www.vodafone.com.eg/> ************************************************************************************************************************* _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
