Shawn, MyIT is interesting all around. There's a lot of hype and marketing behind it but aside from some well scripted demo's, I haven't seen it in action. I've tried to get more involved with it but it seems that if you're not a BMC partner, that's close to impossible (they aren't taking any new partners so I'm pretty much done). Anyway, as for MyIT, it seems to me that you have to be very mature in all of your processes surrounding ITSM for this to be considered. Service Catalog, SLM, CMDB, Asset, etc... all those things need to be in place as building blocks. Like you, I agree that it is an interesting concept, but aside from BMC and some select partners, not sure who can actually implement it.
On Thu, Apr 25, 2013 at 9:06 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > Good morning,**** > > ** ** > > Since BMC officially released the MyIT app, we’ve had some people asking > us about it internally. Have any of you implemented or evaluated it yet, > and can provide unofficial feedback to me? My initial perception is one of > skepticism. Their demos show a lot of information that seems like it would > be difficult to obtain, such as 3D renderings of your company’s offices > with printers displayed. Additionally, it seems extremely short sighted to > have only released the product on the Apple platform. However, it’s an > interesting concept and since I’m pushing to make user self-service one of > our primary focuses as an I.T. organization, a tool like this could be a > helpful part of that effort. If not, there’s always the possibility of > accessing SRM through a Citrix hosted version of Internet Explorer.**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > ** ** > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
