Hi Mark, If you could provide a little more information. What criteria needs to be met before the Problem Investigation is auto created? Example: 5 Incidents created within a 24 hour period with the same classifications and pertain to the same issue? Or perhaps an event correlating engine traps a number of similar events that all lead to a failure of a specific network node? The possibilities are endless....
You speak of making an association....would this be to a primary incident that has 1 or more duplicates....or another entity? This type of information would help in determining the best way to approach the auto creation and association of a problem investigation. It can certainly be done. Ultimately, if your criteria is met and you have a parent entity with a unique identifier (assuming this is another arsystem form) the problem investigation can be created along with an association to it. Whether or not this is accomplished using active links or filters depends on your requirement of meeting the criteria and what that entails. Hope this helps, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, April 26, 2013 11:51 AM To: arslist@ARSLIST.ORG Subject: Auto-create a Problem Investigation ** HI All & TFIG, I have a requirement to automatically create a Problem Investigation when a certain criteria is met. Could be executed by filters or active links. Is there a way to do that. Of course it would be ideal if this was something in ITSM that just needed to be turned on rather than constructing new. Probably the hard part is creating the association. Any suggestions greatly appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE427F.05FE1320] ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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