Short answer yes. Long answer would be what might be a recommended approach. 7.6.04 introduces the concept of overlays. There is no real benefit of upgrading the server platform itself to this new version if you do not intend to update ITSM to 7.6.04 and leverage the use of overlays.
If you upgrade both the server and the ITSM app in a single project kind of an approach, you will be able to reap the benefits of overlays a lot more easily than otherwise by making use of the hash file that would create overlays of your already customized version of your ITSM applications. I'm guessing that this may get a little more complicated later - I haven't used that as yet so I cannot say that for sure, but this is my best guess... Cheers -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of RajaShanin Sent: Thursday, May 02, 2013 10:05 AM To: arslist@ARSLIST.ORG Subject: Upgrade ARS from 7603 to 7604 SP4 Hi I would like to know whether we can directly upgrade from ARS 7603 (hot fix version - FCS MWRT SW00401937) to ARS 7604 SP4 while ITSM remains in 7603? any known errors or compatibility issues between ARS 7604 SP4 and ITSM 7603? Thanks Raja _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
