Instead of deleting test data, modify so that it falls under a test Company & Support Groups.
If you change the starting number, set it ahead not behind your current IDs. Also, let your customer know that the ticket IDs will NOT be sequential because of the "Next Request ID Block Size". Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of syed Ziyan Sent: Tuesday, May 14, 2013 2:09 AM To: arslist@ARSLIST.ORG Subject: [URGENT] - Need to clean up all INC/CR/PBI/SR records and set the counter from xxxxxxx01 ** Hi All, We are using ITSM 7.6.04 on Linux 5.5 ARS 7.6.03 We have been using this system for development and Implementation and during this testing period many users had raised several INC/CR/PBI/SR. Now we are all set to go-live and delete/remove all the test INC/CR/PBI/SR records and set the starting number counter to 0001 . Any quick Idea will be highly appreciated. Thanks in advance. Ziyan _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
