I'll be going from 7.6.03 to 8.x in the near future.  I asked this question
at an area RUG and was told it would be a two week process to upgrade
production once I got there.  They said I should have a separate machine and
do the upgrade then do a delta data migration.  Of course being the
obstinate person I am and with the client having a lack of resource to buy
another box, I'm figuring once I get the gameplan together in dev it
shouldn't take that long.  

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Friday, May 17, 2013 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 SP4 to ITSM 8.x

 

** 

I am about upgrade our development/testing 7.6.04 to 8.x.  Retaining 7.6.04
ITSMs except for SRM, SLM, and Atrium. 

I will let you know how it goes.

On May 17, 2013 12:52 PM, "Sanford, Claire"
<claire.sanf...@memorialhermann.org
<mailto:claire.sanf...@memorialhermann.org> > wrote:

Does anyone have an idea of what kind of time factor it would take to move
from ITSM 7.6.04 SP4 to ITSM 8.x ?

Are there any gotcha type issues?  Special considerations?  Do the overlays
really work/help?  We are about to populate the SMDB with all of the data
center assets, is this something that would be better done in 8.x?

We just hit our 1 year out on ITSM 7.6.04  and now management would like to
move to ITSM 8.x.



Thank you!


ITSM 7.6.04 SP4
ARS 7.6.04 SP4
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org
<mailto:claire.sanf...@memorialhermann.org> 



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