> > Not sure why this is happening, but when there is a change to a CI (let’s say > Computer System), the reconciliation does not seem to work when you remove > the data from a field. For example, I cleared out the Room field and hit > save. I see that the a record is created in the Sandbox (with no room), then > the Sandbox record disappears and the BMC.Core:BMC_BaseElement form is not > updated. If I were to change the Room from RM37 to RM38 for example, the > reconciliation works, but for some reason, it seems to ignore changes when > you clear out a field. This happens with all the fields. > > Has anyone run into this problem before? > > ARS 7.6.04 ITSM > > Thanks! > > Lisa Kemes > Remedy Consultant > >
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