In the Student Guide for BMC Service Request Management 7.6: Administering and Configuring on Page A - 28 it says:
"Open BMC Developer Studio and copy the Active Links, Active Link Guides, and Filters from the SRS:AdvancedInterface_WithBackendMapping form to your new form. Make copies of the workflow that was on the original form." Of course there are several other mistakes in the manual about how to create an AIF including references to functionality absent in Developer Studio that was in the Administrator Tool. I hadn't reviewed the BMC documentation because I thought that the class my employer paid a lot of money for (which doesn't even cover AIF, other than mentioning that it is discussed in Appendix A) would be of better quality than the documentation we get included with our support contract. Apparently I thought wrong. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Tuesday, May 21, 2013 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6 Advanced Interface Forms ** Hi, Not sure where you read that, but it is still the practise to copy an existing form and relate the existing workflow to your new form. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 21 May 2013 14:11 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SRM 7.6 Advanced Interface Forms ** Good morning, I'm working on my first AIF in several years, and in looking at the documentation it appears that the strategy has shifted in how they are to be built. In the past, we were told to use shared workflow and add the new AIF to all the existing active links and filters. In looking at the 7.6 documentation, it says not to do that, but rather to make copies of the workflow. If this is correct, is there an easy way to do this in bulk? The only thing I can think of is manually exporting .DEF files and editing them, which BMC seem to not want us to do. I'm also not going to waste my time manually copying 85 pieces of workflow one at a time. Is there a better way to do this that I'm missing? I'm trying the editing of the def file at the moment but I know that can be a hassle too, just much less of one than doing a one at a time copy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"