For Mid-Tier you can add a simple On-Change to the login field to lower case it. In login.jsp, approximately line 132, (the line of <input name="<%=Params.USERNAME%>" ) add in onChange="javascript:this.value = this.value.toLowerCase();" to the HTML element.
For the User tool you can create an arssoinfo.dll to do the conversion Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, May 30, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Mixed Case Login Issues ** AR 7.6.4 sp1 Just to be honest, I stole the summary of this issue from jshyman but the answer to this was concerning Analytics and I could not find another thread so here goes. If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.. However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest. The easy solution would be to tell end-users to use all lower case when they log into Remedy but instead our Problem Management team decided this was a recurring issue with Remedy and opened a PBI on it. Does anyone have a thought as to how I can capture the login ID and drop it to lower case on both the UT and mid-tier? Or an any other useful suggestion will be appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
