My first thought was an authentication timeout setting, though adding a thread or two to the plug in server probably wouldn't hurt.
Rick On Jun 10, 2013 6:38 AM, "patrick zandi" <remedy...@gmail.com> wrote: > ** > check the performance of plugin's too, I have seen this as well, due to > the choke-point in the plugin configurations. > > > https://kb.bmc.com/infocenter/index?page=content&id=KA357263&actp=search&viewlocale=en_US&searchid=1370871082609 > for example. > > > On Mon, Jun 10, 2013 at 8:55 AM, Hullule, Kiran <kiran_hull...@bmc.com>wrote: > >> ** >> >> Few possibilities:**** >> >> ** ** >> >> **1) **Server is too busy and all threads Max’ed out**** >> >> **2) **Database too busy in responding ARS request resulting timeout >> **** >> >> **3) **If you are sure that timeout is always cause on GSI call and >> this is always been the pattern then you need to see whether all GSI call >> shows timeout or only specific day/time of the day**** >> >> **4) **If this is server group environment then you need to make >> sure you have correct Server-Name and Server-Connect-Name values set in >> ar.cfg **** >> >> **5) **You may try Log Analyzer tool to find out what all 20 >> longest running calls at the time of timeout error**** >> >> If nothing helps, I would suggest to create a support case with BMC >> support as timeout errors are very broad and needs very deep level >> investigation. **** >> >> ** ** >> >> Best Regards,**** >> >> Kiran **** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Ben Chernys >> *Sent:* Monday, June 10, 2013 5:09 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Odd 93 timeout behaviour in 8.1.0**** >> >> ** ** >> >> ** **** >> >> Hi Folks,**** >> >> ** ** >> >> Just another odd behaviour I am noticing and wondering if, firstly, >> anyone else does this, and secondly, if there is any work-around for this. >> This behaviour is only noticed on 8.1 and not on 8.0 or other versions of >> ARS though my memory gets murkier as time passes.**** >> >> ** ** >> >> Environment:**** >> >> ** ** >> >> ITSM 8.1 Full suite running on Windows and MS SQL on a separate server.** >> ** >> >> ** ** >> >> ARS Version 8.1.00 201301251157**** >> >> DB Type SQL -- SQL Server**** >> >> DB Version 2008 R2 (SP2) - 10.50.4000.0 (X64) **** >> >> OS Windows 6.1**** >> >> 2 element server group. I connect to the admin server.**** >> >> ** ** >> >> Issue:**** >> >> ** ** >> >> I am getting 93s regularly though intermittently at a single point when >> the server *is* actually busy. The oddity is that point.**** >> >> ** ** >> >> I initialise by authenticating to the server and then asking for a very >> few pieces of information from that server including its name and version. >> **** >> >> ** ** >> >> I then build a complete list of available, readable info items and get >> that as well (some 350ish). It is here that I get the timeouts albeit when >> the server is busy. The call is “ARGetServerInfo”. I obviously select >> only the readable items. **** >> >> ** ** >> >> If I get through that, I have generally no further time-outs and >> processing runs at normal speeds. **** >> >> ** ** >> >> I now execute the same three calls on another 7.1 server – that is: >> session initiation, a few items in a single getinfo call, all available >> items in a further get info call. I then process queries, updates, schema >> and field gets across the two servers – all without further ado. **** >> >> ** ** >> >> Most if not all the info for this call would be in memory of the >> arserver, So the oddity is why this call often returns a 93, only on the >> 8.1 server, and only when the server is actually busy, having responded >> very quickly to the same call with only a few items in the request block. >> **** >> >> ** ** >> >> Ben Chernys >> Senior Software Architect >> [image: logoSthInc-sm] >> >> Canada / Deutschland >> Mobile: +49 171 380 2329 GMT + 1 + [ DST ] >> Email: *Ben.Chernys_AT_softwaretoolhouse.com >> *Web: www.softwaretoolhouse.com >> >> We are a BMC Technology Alliance Partner.**** >> >> >> Check out Software Tool House's free Diary Editor and out Freebies**** >> >> Section for ITSM 7.6.04 and 8.0.0 Fields spreadsheets. >> >> *Meta-Update**,* our premium ARS Data tool, lets you automate >> your imports, migrations, *in no time at all*, without programming, >> without staging forms, without merge workflow. >> http://www.softwaretoolhouse.com/ **** >> >> ** ** >> >> ** ** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_**** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Patrick Zandi > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
