I see that field as already mapped which *might* be a problem. I've never tried to map a field to multiple columns. I'm not looking at 7.6.3 right now though.
Generally when I'm having trouble doing this I'll do a SQL log and see if the field I'm looking for is being queried for. For me it's always a simple problem - like forgetting to flush cache, misspelling MAINHELPDESK, or the wrong number of 0s in the Field ID. On Wed, Jun 12, 2013 at 5:36 PM, Robert Gajic <robert.ga...@lmal.com.au>wrote: > ** > > Hi Guys,**** > > ** ** > > I have read articles in developer communities etc on how to do this but am > still having trouble. This will be long winded but hopefully I can get some > help on how to add status reason to overview console (incident to start > with).**** > > We are running with 7.6.03 (no patch) sql database on windows.**** > > ** ** > > ** ** > > **1. **Ensure that status reason exists on template form ( I went > with Help Desk Status_Reason with field ID of 1000000150**** > > **** > > ** ** > > **2. **Add if not there, a record on the ARDBC Fields form for the > mapping**** > > **** > > ** ** > > **3. **Added column for status reason (I added both consolidated > status reason and status reason as I was experimenting with both and made > sure permissions were given**** > > **4. **Killed plugin and eventually restarted arservice but nothing > turns up under status reason.**** > > Any thoughts would be very much appreciated!**** > > ** ** > > ** ** > > *Robert Gajic* > > *ESMC Remedy Developer* > > *Lockheed Martin Australia*** > > Level 2, 53 Wentworth Avenue Kingston ACT 2604 Australia**** > > P.O. Box 6003 Kingston ACT 2604 Australia**** > > E-mail:* robert.ga...@lmal.com.au* > > [image: Description: uhyiuo]**** > > ** ** > > ------------------------------ > This message is intended only for the use of the intended recipient(s) If > you are not an intended recipient, you are hereby notified that any use, > dissemination, disclosure or copying of this communication is strictly > prohibited. If you have received this communication in error please destroy > all copies of this message and its attachments and notify the sender > immediately > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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