Hello guys, I have been trying to call 3rd party WSDL from a Remedy filter. This webservice should create a request in the 3rd party ticketing system and send us the confirmation ticket number to Remedy. When we click save, a filter calls the wsdl, then Remedy throws the below error message. ----------------------------------------------------------------------- ARERR [9130] Error encountered while executing a Web Service : Fatal Error: URI=null Line=2: Element type "ns0:ROOT" must be followed by either attribute specifications, ">" or "/>". --------------------------------------------------------------------------------------------- When I copy the below xml and run in SoapUI it throws the error message as ------------------------------------------------------------------------------------------------------------------ <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/";> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:</faultcode> <faultstring>First Element must contain the local name, Envelope , but found ROOT</faultstring> <detail> <Exception>org.apache.axis2.AxisFault: First Element must contain the local name, Envelope , but found ROOT -------------------------------------------------------------------------------------------------------------- does Remedy sends xml communication withou <soapenv:Envelope, Body?
This is the xml file I could see in arjavaplugin log. Our Remedy runs on Windows ARS 7.5 patch 8. DB Oracle 11.g <?xml version="1.0" encoding="utf-8"?> <ns0:ROOT messageID="""" xmlns:ns0="http://www.ibm.com/maximo"; xmlns:xsd=" http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance"; baseLanguage="""" maximoVersion="""" transLanguage=""EN"" creationDateTime=""> <ns0:LCLSRSet> <ns0:SR action="" relationship="" transLanguage="EN" deleteForInsert=""> <ns0:MAXINTERRORMSG/> <ns0:CLASS changed="" maxvalue="">SR</ns0:CLASS> <ns0:DESCRIPTION changed="">SCCD Integration</ns0:DESCRIPTION> <ns0:DESCRIPTION_LONGDESCRIPTION changed="">Detailed SCCD Integration</ns0:DESCRIPTION_LONGDESCRIPTION> <ns0:HSISSUEOWNER changed=""/> <ns0:HSISSUESTATUS changed=""/> <ns0:HSLOBLAWSTORENUM changed=""/> <ns0:HSNSCTICKETNUM changed=""/> <ns0:HSREMEDYASSIGNEE changed=""/> <ns0:HSREMEDYCOMMENTS changed=""/> <ns0:HSREMEDYID changed="">INC000004486662</ns0:HSREMEDYID> <ns0:HSREMEDYQASSIGN changed="">IBM-IMPLEMENT</ns0:HSREMEDYQASSIGN> <ns0:HSREMEDYQUEUE changed=""/> <ns0:HSREMEDYSTATUS changed="">In Progress</ns0:HSREMEDYSTATUS> <ns0:HSREMEDYSTATUSUPD changed=""/> <ns0:HSSTORENUM changed="">103</ns0:HSSTORENUM> <ns0:REPORTDATE changed=""/> <ns0:REPORTEDPRIORITY changed="">3</ns0:REPORTEDPRIORITY> <ns0:TICKETID changed=""/> <ns0:WORKLOG action="" relationship="" deleteForInsert=""> <ns0:CLIENTVIEWABLE changed=""/> <ns0:CREATEDATE changed=""/> <ns0:DESCRIPTION changed=""/> <ns0:DESCRIPTION_LONGDESCRIPTION changed=""/> <ns0:HSREMEDYASSIGNEE changed=""/> <ns0:HSREMEDYCOMMENTS changed=""/> <ns0:HSREMEDYQASSIGN changed=""/> <ns0:HSREMEDYSTATUSUPD changed=""/> <ns0:HSSEND changed=""/> <ns0:LOGTYPE changed="" maxvalue=""/> <ns0:WORKLOGID changed=""/> </ns0:WORKLOG> <ns0:DOCLINKS action="" relationship="" deleteForInsert=""> <ns0:ADDINFO changed=""/> <ns0:APP changed=""/> <ns0:DESCRIPTION changed=""/> <ns0:DOCINFOID changed=""/> <ns0:DOCTYPE changed=""/> <ns0:DOCUMENT changed=""/> <ns0:DOCUMENTDATA changed=""/> <ns0:HSSEND changed=""/> <ns0:NEWURLNAME changed=""/> <ns0:OWNERID changed=""/> <ns0:OWNERTABLE changed=""/> <ns0:UPLOAD changed=""/> <ns0:URLNAME changed=""/> <ns0:URLTYPE changed=""/> </ns0:DOCLINKS> </ns0:SR> </ns0:LCLSRSet> </ns0:ROOT> </soapenv:Body> </soapenv:Envelope> Thanks for your help- - Cheers, A _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
