Not sure about IncidentID but for RequestID I think it is due to Next Request ID block size. This is my understanding that the blocks are allocated at the server level or the thread level and stored in memory. So depending upon which thread/server gets the api call to create entry, a requestID from the corresponding block will be used causing out of synch with db times.
On Monday, June 17, 2013 12:57:28 PM UTC-7, Remedy_Mark wrote: > > ** > > HI All, > > > > I have two ARS server in a server group and one database server. I have > incidents being created from a web service and an email template. Both > types of requests are processed through the IncidentInterface_Create form. > The Incident Number and the Entry ID are sequences in the same order but > the Submit Date is not as shown below. There were about 120 incidents > created in a span of two minutes and I wouldn’t think it would matter. Only > thing I could think my be the cause is the time on the two AR Servers are > not in sync. Has anyone seen this before? > > > > Incident #INC000000017563, db record id INC000000015438 Create Date > 6/17/2013 1:30PM > > Incident #INC000000017771, db record id INC000000015557 Create Date > 6/17/2013 1:28PMl > > > > ARS 7.6.04 SP3 > > Oracle 11. > > > > Thanks > > Mark > > > > *Mark Brittain* > > Remedy Developer > > ITILv3 Foundation > > *NaviSite – **A Time Warner Cable Company*** > > mbritt...@navisite.com <javascript:> > > Office: 315-453-2912 x5335 > > Mobile: 315-882.5360 > > [image: email-Logo-031813] > > > > ------------------------------ > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely > for the use of the individual or entity to which it is addressed. If you > are not the intended recipient of this E-mail, you are hereby notified that > any dissemination, distribution, copying, or action taken in relation to > the contents of and attachments to this E-mail is strictly prohibited and > may be unlawful. If you have received this E-mail in error, please notify > the sender immediately and permanently delete the original and any copy of > this E-mail and any printout. > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
