Do you see any error in nePluginServer.log? Is that plugin running? Regards, Rahul
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** Hi All, I am facing the timeout issue when i am trying to save a SRD. Below are the logs. <API > <TID: 0000000648> <RPC ID: 0000003279> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7940 */-VER OK <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7980 */+CMI CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:31:35.7980 */+SVE ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: MARAKE-CONT-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */-SVE FAIL ARERROR: 9940 <API > <TID: 0000000648> <RPC ID: 0000003280> <Queue: Fast > <Client-RPC: 390696 > <USER: Remedy Application Service-- Impersonated by Remedy Application Service --> <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 <API > <TID: 0000000648> <RPC ID: 0000003281> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s <API > <TID: 0000000648> <RPC ID: 0000003281> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > <Overlay-Group: 1 > /* Tue Jun 18 2013 15:34:35.7930 */-GLEWF OK In ar.cfg the parameter CMDB-Inline-Normalization is set to T. When i change it to F the SRD gets saved. Thanks and Regards, Sagar Valse _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
