Syed- Are you passing the incoming e-mail directly to the destination form or does it pass through a staging form? If it passes through a staging form you should be able to parse the timestamp into a display-only date/time field, then push that field back into the update with the correct syntax before pushing to the destination form. That is an oversimplification but with some careful planning it should be possible.
-Rick ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brent Goodman Sent: Monday, June 24, 2013 0:53 AM To: arslist@ARSLIST.ORG Subject: Re: Timezone Conversion ** Once you save a timestamp in a text field, it will never change because its now considered just text. The only way to get that value to change, to reflect the current time zone, is by storing it in a Date/Time field on the form. Then the Remedy system knows how to adjust. We have the same issues with email notifications. Once the date/time is put into the body of the email, it won't change to reflect the users zone. The solution in this case was to drop PST or EST after any time entries. For one of our clients, this is the first line of text in every email that goes out: "Note: All Dates and Times (if applicable) are in Pacific Time" Sent from my iPhone On 2013-06-23, at 11:23 PM, syed Ziyan <syedziya...@gmail.com<mailto:syedziya...@gmail.com>> wrote: ** Hi All, We have an external system where Remedy receives Updateds and create record in WorkLog of a form in Text format. In this text format a datetime information is stored as UTC Zero offset "2013-06-24T10:10:10" format. Now whenever User opens it, view the value instead of local time. Can you have any idea how to convert it to epoch timestamp or can it be changed to local timezone of user. Appreciate your help. Thanks Ziayn _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
