Hi All, We got an urgent business requirement to configure SLM Business Time Segment (BTS) with revised Week ends (Non- SLA days) as Reoccurring in weekly basis with frequency 1. We have to deploy this change by tomorrow evening (Friday).
Existing Available BTS - Having non SLA days as Thursday & Friday with 8:30 AM to 5:30 PM - (Available with Level 1) New requirement for BTS - For this week, three days are declared as weekend (27 -thu, 28 - Fri ,29 - Sat of June) and from next week onwards Friday & Saturday should be the week ends. I taught to configure by this way, Since both the BTS has Friday as common Non SLA day. 1) Changing the existing BTS end date and time as 06/28/2013 5:30 PM and save it. 2) Create a new BTS with same entity ID available in existing BTS with start date and time as 06/29/2013 8:30 AM and end date 1/1/2038 5:30 PM with Level 3 and save it. 3) Relate the new BTS with old Business entity. Now, old Buz. Entity will have two BTSes. 4) Rebuild all SLAs by selecting the old business entity once again. My concern is, What would be the effect on old incidents whose SLA due date was set based on Old BTS. What are the pros and cons of this. Nowhere I found a concrete answer in any docs/blogs. As per my understanding, Level 3 would override level 1. On rebuilding of SLAs would recreate new milestone filters and will exclude the calculation on Saturday (29th). The due date will be recalculated in SLM:Measurements form accordingly for older tickets. Also, the new tickets would act as per new BTS. SLM 7.1 patch 2, ARS 7.1 Patch 8 Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
