All, Finally got this working. This is what we did to get it through. 1) You have to add 2 features (think you only need the first one but we added the second just in case) to the Server RKM is running on:
Desktop Experience (Dale's instructions below) WebDav publishing 2) Then we had to add a registry key to the WebClient registry. Those instructions are here: http://support.microsoft.com/kb/956943 3) We were then able to access the SharePoint files like you would a file share (without a login prompt) from the Server the RKM was running on. It federated fine after that. Thanks for the help and suggestions below. Matt P. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Tuesday, July 02, 2013 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: RKM federation to Sharepoint possible? ** Thanks Dale. This enables the server to behave just like the desktop OS does which is needed to map the drive. This was at a previous client so I may not try this unless I have the opportunity. Sent from my iPhone On Jul 2, 2013, at 5:42 PM, Dale Hurtt <dale_hu...@yahoo.com<mailto:dale_hu...@yahoo.com>> wrote: ** I found this: The document library shared by SharePoint server is not a real Shared Folder; it is shared through Web folders. In order to access the web folder you need to have WebClient service installed and running on the machine which you want to access the web folder from. By default Windows Server 2008 does not have that service installed. To install the WebClient on Windows server 2008 , do the followings: 1. Start the server manager on your server 2. Select the Feature node from the left hand side nodes. 3. On right hand side, select Add Feature. 4. On the popup screen, select "Desktop Experience" checkbox then click on Next. 5. Click on Install, the installation process will take like 5 min (that depends on server hardware) 6. After installation process finish, close the dialog box 7. After installing the Service, you need to restart your server. Hope that helps with both of your issues. Dale Hurtt ________________________________ From: Tauf Chowdhury <taufc...@gmail.com<mailto:taufc...@gmail.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Tuesday, July 2, 2013 1:40 PM Subject: Re: RKM federation to Sharepoint possible? ** Matt, I was unsuccessful with this with Analytics but the same concept applies. Even though share point looks like it can be accessed using UNC, there is some security or other translation done in the background. I ended up using WinSCP to push the files from share point to a normal network share so I could consume the data. Sent from my iPhone On Jul 2, 2013, at 4:22 PM, Matthew Perrault <matthew.perra...@genmills.com<mailto:matthew.perra...@genmills.com>> wrote: ** All, Has anyone managed to get the Remedy 7.6 Knowledge Management to federate and pull in a Sharepoint site? We are running ARS 7.6 MS SQL 2012 Windows Server 2008 I have tried setting up the access on the sharepoint directories, but it still fails at the plugin level: Caused by: ERROR (8753): Error in plugin; RMDY.ITSM.RKM.FILESYSTEM A RKM File System source is corrupted.The path [\\xxxx\xxxxx\xxxxxx\xxxxx\xxxxx\xxxxxx\] does not exist or you don't have read permission to this folder. I've gone through the documentation, but don't see any place where you can federate to a website, and sharepoint has some strange permissions and access around it's directories when trying to access it as a file share. Thanks, Matt P. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
