And if your system is set to pre-fetch more than one Entry Id at a time, this will happen. Which is one of the reasons that most Remedy systems shouldn't have it set above 1.
Rick On Jul 3, 2013 9:36 AM, "Longwing, Lj" <llongw...@usgs.gov> wrote: > ** > Mark, > Are you in a Server Group? If so, you will find that each server has its > own cache of next ID's. > > > On Wed, Jul 3, 2013 at 10:11 AM, Brittain, Mark <mbritt...@navisite.com>wrote: > >> ** >> >> HI All,**** >> >> ** ** >> >> I have a situation that occasionally occurs during peak submit periods. >> On two incidents the Incident ID and entry id are in sequence but the >> Submit dates are not in sequence. I have a VIP to two mid-tiers which are >> load balanced to 2 AR Servers in a server group. Both AR servers use the >> same Oracle database. The submits use the Incident Interface Create form >> either from a web service or an email. The web service passes through the >> VIP and the email goes to a mailbox on the first server in the group. Any >> suggestions on what might be the cause, what to check and maybe to change? >> **** >> >> ** ** >> >> Incident #INC000000017563, entry id INC000000015438 Submit Date 6/17/2013 >> 1:30PM – Submitted via web service**** >> >> Incident #INC000000017771, entry id INC000000015557 Submit Date 6/17/2013 >> 1:28PM – Submitted via email**** >> >> ** ** >> >> ARS 7.6.04 SP3**** >> >> ITSM 7.6.04 SP3**** >> >> LINUX 5**** >> >> Oracle 11**** >> >> ** ** >> >> Thanks**** >> >> Mark**** >> >> ** ** >> >> *Mark Brittain* >> >> Remedy Developer**** >> >> ITILv3 Foundation**** >> >> *NaviSite – **A Time Warner Cable Company*** >> >> mbritt...@navisite.com**** >> >> Office: 315-453-2912 x5335**** >> >> Mobile: 315-882.5360**** >> >> [image: email-Logo-031813]**** >> >> ** ** >> >> ------------------------------ >> This E-mail and any of its attachments may contain Time Warner Cable >> proprietary information, which is privileged, confidential, or subject to >> copyright belonging to Time Warner Cable. This E-mail is intended solely >> for the use of the individual or entity to which it is addressed. If you >> are not the intended recipient of this E-mail, you are hereby notified that >> any dissemination, distribution, copying, or action taken in relation to >> the contents of and attachments to this E-mail is strictly prohibited and >> may be unlawful. If you have received this E-mail in error, please notify >> the sender immediately and permanently delete the original and any copy of >> this E-mail and any printout. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
