Hi Victor, Try looking into Knowledge Article KA371196
See if this applies to your current issue. Relates to the BMC_Impact class. Ryan. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Victor Sent: Sunday, July 07, 2013 6:26 AM To: arslist@ARSLIST.ORG Subject: RPC call failed; ONC/RPC call timed out when syncing with ADDM Hello Listers, I receive the following error (in AtriumPluginSvr.log) each time ADDM tries to sync with CMDB: Jul 05 2013 00:05:52.721 ERROR ( ?:? ) - getListEntryWithFields() FAILs in plugin: BMC.ARDBC.DEPRECATION.PLUGIN ERROR (91): RPC call failed; ONC/RPC call timed out at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstance(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstanceWithAttributes2(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.plugins.deputil.CMDBDeprecationPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Jul 05 2013 00:11:06.981 FATAL ( ?:? ) - - GetListInstance ERROR (91): RPC call failed; ONC/RPC call timed out at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstance(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstanceWithAttributes2(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.plugins.deputil.CMDBDeprecationPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) As a result not all CIs discovered by ADDM are synced with CMDB. Can anyone point me into the right direction to debuging this error? My system configuration: AR System 8.0 patch 003, ITSM ver. 8.0, windows 2008, MS SQL 2008, Tomcat 6. Thanks, Victor Olufowobi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
