Hi Team Remedy, There is always a way :)
In order to do what you are speaking of....Try using the following documentation link as a guide to adding your own assignment process and associated rules: https://docs.bmc.com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application Hope this helps :) Regards, Ryan. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy Sent: Tuesday, July 09, 2013 6:21 AM To: arslist@ARSLIST.ORG Subject: Define a new "Assignment Method". Hi all, do you think that it's possible to define a new kind of "Assignment Method"? Now, there are three methods which are used by assignment engine for auto individual assignment Round Robin Capacity based Number Based I would like to create a customized method, in order to use it in "Assignment Rule" task. thanks in advance. Pietro My instance : Ar Server 7.1.00 Patch 011 201007230200 Mit Tier Version 7.6.04 SP4 201209051922 Service Desk 7.0 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
