Hi, 1. Not possible, you need to upgrade you original SRM to 8.1 before you can export/import with this version. 2. Due to the changes in the CMDB, the ADDM version stated is the only compatible version that can accommodate the updates for 8.1. 3. Head on over the BMC Communities, there is a number of discussions on using the conversion tool.
Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of R Rozanski Sent: 09 July 2013 16:16 To: arslist@ARSLIST.ORG Subject: Upgrade from ITSM 7.5 to ITSM 8.1 Hello Everyone We are in the process of setting up an ITSM 8.1 test environmnet, and have come up against a few labor intensive tasks and I was hoping someone could ease the pain with. 1) Is there a way to import SRDs from 7.5 to 8.1 or is the only option to recreate from scratch? 2) In order to populate the the CMDB we would like to point our existing ADDM 8.3.2.2 tool to the new 8.1 box. According to BMC’s compatibility matrix only ADDM 9.0 is compatible with ITSM 8.1 Has anyone tried using ADDM 8.3.2.2 with ITSM 8.1? 3) Any advice on using the XML Article Conversion Tool for Knowledge Management ? Any manual intervention required? Thanks and regards, Rob _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
