Happy Friday to all, Here are the working URLs to open an incident or a change.
Thanks for all of your help, Howard http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='Incident%20Number'%3D%22INC000000814203%22 http://MIDTIER_SERVER_NAME:PORT_NUMBER/arsys/forms/AR_SERVER_NAME/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=CHG:Infrastructure%20Change&F1000000076=FormOpenNoAppList&F303647600=SearchTicketWithQual&F304255610='Infrastructure%20Change%20ID'%3D%22CRQ000000223804%22 From: Richter, Howard (CEI - Atlanta) Sent: Monday, July 08, 2013 1:10 PM To: arslist@ARSLIST.ORG Subject: RE: NTS number in 7.6.4 LJ, What am I doing wrong? For incident I have put in the host (AxiomWebProd7604:8080/arsys/servlet ) info as well as the incident number (INC000000626314) My Incident URL http://AxiomWebProd7604:8080/arsys/servlet/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC000000626314%22 (Error File not found. Either the file requested is not present or the URL supplied is bad) Yours http://<server>/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC000000876126%22<http://%3cserver%3e/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22INC000000876126%22> Howard From: Howard Richter [mailto:hbr4...@gmail.com] Sent: Monday, July 08, 2013 11:54 AM To: Richter, Howard (CEI - Atlanta) Subject: Fwd: NTS number in 7.6.4 Sent from one of Howard's iPads Begin forwarded message: From: "Longwing, Lj" <llongw...@usgs.gov<mailto:llongw...@usgs.gov>> Date: July 8, 2013, 11:51:27 AM EDT To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: NTS number in 7.6.4 Reply-To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> ** Jon, You only need to do the 'qual' route if you don't have easy access to the request ID of the record (which is different than the displayed incident/change/problem id), if using the EID method, no trailing encoded values are necessary. On Mon, Jul 8, 2013 at 9:49 AM, Jon Slaven <jon.sla...@amway.com<mailto:jon.sla...@amway.com>> wrote: ** Hi Howard, I know there's a doc about direct ticket links out there somewhere, but we could never get them to work in 7.6.04. Essentially we had to pass an advanced query in an encoded url. Incident: http://<server>/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/HPD%3AHelp+Desk/Best+Practice+View/?qual='Incident%20ID*%2B'%20%3D%20%22>INC000000876126%22 Problem: http://<server>/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/PBM%3AProblem+Investigation/Best+Practice+View/?qual='Problem%20ID*%2B'%20%3D%20%22>PBI000000005807%22 Change: http://<server>/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22<http://remedy76.intranet.local:8009/arsys/forms/remedy76app/CHG%3AInfrastructure+Change/Best+Practice+View/?qual='Change%20ID*%2B'%20%3D%20%22>CRQ000000068871%22 Please note that you have to keep everything intact (including the trailing "%22") changing only the ticket # or it won't work. Best, Jon _____________________________________________________ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com<mailto:jon.sla...@amway.com> From: "Richter, Howard (CEI - Atlanta)" <howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>, Date: 07/08/2013 11:28 AM Subject: NTS number in 7.6.4 Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> ________________________________ ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [Description: Description: Description: Cox Enterprises, Inc]<http://www.coxenterprises.com/> Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com> Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. 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