I just did the Administrator Foundation stuff so you'd think this would be clearer but I'm still not sure...
I want to get my developer feet wet by writing a simple application that support team leaders can use to request new support staff accounts. I realise I could easily do this and automate the whole process with a service request but this is mostly an excuse to get some practice in Remedy development. I'm not going to make it a deployable application because I want access to all the user records that are in ITSM since a large number of requests are people already have non-support user records. So, do I start in Base Development or Best Practice Mode? I guess the actual underlying question is do upgrades leave new applications with base fields alone since there's no OOTB settings that could possibly overwrite them? Kind Regards, Lisa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
