Mark, It may be easier to require them to input the work entry using a specific work info type. Then you don't have to mess with time and date calculations.
Sent from my iPhone On Aug 2, 2013, at 2:31 PM, "Brittain, Mark" <mbritt...@navisite.com> wrote: ** Hi All & TGIF, On the Work Order I have a requirement that a Work Info Notes entry is required when the Status is set to Completed or Closed. If the user just made an entry it doesn’t make sense they make another. So my thought is to use a guide to walk through Work Info table and if the Submit Date column is blank or the most recent Submit Date is older than maybe 5 minutes throw an error message. Might have to do something like if Submit Date > ($TIMESTAMP$ - 60*5), set field and then if the field is blank throw the error. However if I could do it without the set field that would be better ITSM 7.6.04 Any ideas greatly appreciated. Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-634-9337** Mobile: 315-882.5360 <image001.gif> ------------------------------ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
