Our users are getting frustrated with the way Remedy handles session expiration on the midtiers. If a session expires and you are in the middle of filling out a form, you receive no preliminary warning and no indication that your session has expired until you perform an action, which by then it is too late and you must open a new remedy session in another window and manually copy and paste the information from the incomplete form into a new form in order to save it (this is BMC's advised "solution" to the problem). I have been working on a way to notify the user that their session will be expiring but am running into issues. I realize this is a common issue but have yet to find any useful threads that answer my question in the forums.
So far I have been working with the existing client side status bar timer that is running based on the timeout settings it receives from the server upon session changes. I am showing the user a message when they have five minutes left and have given them a prompt which, through an ajax call, will reach out and touch the session on the server so that they can avoid the timeout, or if they choose they can immediately end their session. I also have it actively kicking the user off as soon as the session clock hits 00:00 and they have not chosen to extend their session. The issue I am facing occurs when users have remedy running in multiple browser tabs. The client side clocks do not stay in sync and therefore the user may choose to extend their session on one tab but the client side timer from another tab will still expire and kick them out. I attempted to use a session variable to universally track the amount of time left and reach out to it incrementally to keep all the client windows in sync however, I realized that since I am reaching out and touching the session, remedy assumes this is action committed by the user and resets the session timer thus infinity extending the users session. Regardless of my attempts summarized above, has anyone had any luck finding a method to make remedy's session expiration more user friendly? If I have missed an active thread with a solution to this please point me in that direction otherwise I would appreciate any solutions anyone can provide. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
