You should be able to go to the AR System Administration Console just like you did to turn on Escalation logging and go to the Configuration tab and see if the checkbox for Disable Escalations box is checked.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Thursday, August 22, 2013 8:36 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Log Files I don't think we are in a server group. I'm wondering if the escalations might be turned off. This is a dev box, and I need to get with the server guys to get the ar.cfg file and check. Not sure why they would set it to disabled, but I'm going to check it out. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, August 22, 2013 9:30 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Log Files ** Lisa, Are you in a server group? If so, are you turning on Esc logging on the node that is currently running escalations? On Thu, Aug 22, 2013 at 7:27 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: ** Hello ARSListers! When I turn on the escalation log files in the Administration Console (I tested it in the file and form format). The only thing that gets logged are that I turned it on or turned it off. I tested my filter log and I get all the information I need, but the escalation log doesn't log anything. Isn't that weird? Is there anywhere I need to check to see why this is not logging my escalation actions? ARS 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-9460 lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
