Yeah, they're still there, Susan.  I personally wrote some test plans around 
those two relationships when we went live with 7.6.04 two years ago.  And we're 
still on 7.6.04, and they're still there.  Are you using Best Practices or 
Classic View of the incident form, and if so, where are you looking for them?  
I'm wondering if maybe they are simply in a different location from where you 
are used to seeing them in 7.0.03.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov<mailto:nkst...@sandia.gov>
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, August 29, 2013 1:25 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident 
Mngmt

**
Susan,
Those relationships are still there out of the box in 7.6.04. Perhaps all your 
defs and records didn't make it in during the install?

Sent from my iPhone

On Aug 29, 2013, at 2:07 PM, "Champagne, Susan" 
<schampa...@hsnsudbury.ca<mailto:schampa...@hsnsudbury.ca>> wrote:
**
Hi folks,
My company just went live with Remedy ITSM 7.6.04, after upgrading from vers 
7.0.03. I am wondering what happened to the "Duplicate of" and the "Original 
of" incident relationship types. There was no mention in the "What's New" 
information regarding these selections being removed; there was no mention of 
the "Resolved by" and the "Resolved" options being put in. The user guide does 
not address this at all. The BMC knowledge base states that there is no 
workflow attached to the "Resolved by" nor the "Resolved" relationship types. 
It does say that you must use "Duplicate of" or "Original of".

So, does anyone know how to add the relationship types into the 
SYS:AssociationTypeAssocLookUp form? And, will workflow automate then?

Thanks you,

Susan

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