Yeah, they're still there, Susan. I personally wrote some test plans around those two relationships when we went live with 7.6.04 two years ago. And we're still on 7.6.04, and they're still there. Are you using Best Practices or Classic View of the incident form, and if so, where are you looking for them? I'm wondering if maybe they are simply in a different location from where you are used to seeing them in 7.0.03.
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, August 29, 2013 1:25 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: 7.6.04 Missing Duplicate of Relationship in Incident Mngmt ** Susan, Those relationships are still there out of the box in 7.6.04. Perhaps all your defs and records didn't make it in during the install? Sent from my iPhone On Aug 29, 2013, at 2:07 PM, "Champagne, Susan" <schampa...@hsnsudbury.ca<mailto:schampa...@hsnsudbury.ca>> wrote: ** Hi folks, My company just went live with Remedy ITSM 7.6.04, after upgrading from vers 7.0.03. I am wondering what happened to the "Duplicate of" and the "Original of" incident relationship types. There was no mention in the "What's New" information regarding these selections being removed; there was no mention of the "Resolved by" and the "Resolved" options being put in. The user guide does not address this at all. The BMC knowledge base states that there is no workflow attached to the "Resolved by" nor the "Resolved" relationship types. It does say that you must use "Duplicate of" or "Original of". So, does anyone know how to add the relationship types into the SYS:AssociationTypeAssocLookUp form? And, will workflow automate then? Thanks you, Susan **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
