Chad, The Remedy License Host ID has always been the NIC (MAC) address of the machine the ARServer is installed on. All Platforms.
If your NIC card needs to be changed or your VM is build with a different NIC, then the ARS server will need a new license key. Take Care Dale Jones DCS Raleigh, NC 919-523-6034 ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Chad Wilhelm [chad.wilh...@caretech.com] Sent: Tuesday, September 10, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: HostID for ITSM preconfigured stack install? ** Is this true in a Windows VM environment? Thank You, Chad Wilhelm CareTech Solutions Office: (248) 823-0177 [Description: cid:image001.gif@01CDCBC5.16E98150]<http://www.caretech.com/> Helping extraordinary people do extraordinary things Best in KLAS Partial IT Outsourcing 2012 Extensive IT Outsourcing 2008, 2009, 2010 and 2011 Best in KLAS Awards: Software & Services www.KLASresearch.com<http://www.klasresearch.com/> [Description: Description: KLAS_2013] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, September 10, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: HostID for ITSM preconfigured stack install? ** HAHHAAAA! I can't believe I never noticed this before. Sure enough, it IS is the MAC addy of the primary network card on Linux. Thanks a ton, everyone! -Andy On Sep 10, 2013, at 8:40 AM, Dale Jones <d...@dcshq.com<mailto:d...@dcshq.com>> wrote: ** Carl, Lynix ifconfig | grep HWaddr [root@Server503 logs]# ifconfig | grep HWaddr eth0 Link encap:Ethernet HWaddr 00:50:56:8E:6D:1A Remove : or -'s Host ID will 0050568e6d1a Take Care Dale Jones DCS Raleigh, NC 919-523-6034 ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] on behalf of Longwing, Lj [llongw...@usgs.gov<mailto:llongw...@usgs.gov>] Sent: Tuesday, September 10, 2013 9:35 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: HostID for ITSM preconfigured stack install? ** Carl, I know that's true in Windows...but I seem to remember it being different in some os's...particularly Solaris...but I'm unsure about Linux.... On Tue, Sep 10, 2013 at 7:30 AM, Carl Wilson <carlbwil...@gmail.com<mailto:carlbwil...@gmail.com>> wrote: ** Hi, The Host ID is the MAC Address of the main network card in the target system (minus any "-" separators). ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Andrew Hicox Sent: 10 September 2013 14:28 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: HostID for ITSM preconfigured stack install? ** Everyone, I apologize in advance, this may be a dumb question that's answered in the install docs, but dang if I can find it this morning. The long and short of it: I want to set up a quick ITSM install and poke around / evaluate / get an idea what I'm in for. I've downloaded BMCRemedyITSMSuitePreconfiguredStack8.1.00.Linux.tar.gz, which just appears to be an ARServer/Midtier plus all the ITSM bits. Cool. So I set up a DB, set up a VM make sure it's got all the Linux bits that it needs and plenty of disk space, fire up the installer, and it asks for a license key. Presumably because there is so much data in the ITSM install, it violates the "no more than 10k records" condition of a demo-licensed arserver. Cool, cool. I can go get an eval license off the BMC site. But I need the Host-ID. The only place I know to get the Host-ID is off the arserver license dialog. Which I don't have. Because I don't have an arserver yet! And while I could go on … install the arserver, get the hostID, go get my eval license, then come back and install the rest of ITSM, it seems like it'd be awful nice to be able to use this all-in-one installer and get it over with all in one go. Does anyone know a way to get the host-id off a system before you put up an arserver? thanks, -Andy _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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