Absolutely! I have seen a very noticeable effort by Support to be proactive in providing information to customers so they can address issues on their own and being more interactive with customers. I too have been very pleasantly surprised to find relevant KB articles and attached hotfixes in recent months.
On Thu, Sep 12, 2013 at 11:30 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > ** > > For another issue, I had an issue with 7.6.4 earlier this week where > Escalations wouldn’t run against a View Form. When I searched the BMC > Support knowledge base, the first result was useful, concise, and had an > attached hotfix for the issue. I’m not saying that this is the result of > privatization or anything like that, but lately they have been more > responsive than they have been in several years and I think they deserve > some credit for that.**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Thursday, September 12, 2013 1:07 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Annoying Developer Studio Bug**** > > ** ** > > ** **** > > Look at that. BMC is now private and we are seeing issues since the first > release of Dev Studio being fixed. It is like magic. Wait, it isn't > Friday yet?**** > > ** ** > > On Wed, Sep 11, 2013 at 11:47 PM, Kumar, Amit (Remedy-Dev Studio R&D) < > amit_ku...@bmc.com> wrote:**** > > ** **** > > This defect (SW00458142 ) is fixed. This will be available in the next > patch of Remedy Developer Studio.**** > > **** > > Regards,**** > > Amit Kumar**** > > **** > > *From:* Kumar, Amit (Remedy-Dev Studio R&D) > [mailto:amit_ku...@bmc.com<amit_ku...@bmc.com>] > > *Sent:* Sunday, September 01, 2013 9:08 PM > *Subject:* Re: Annoying Developer Studio Bug**** > > **** > > ** **** > > We will look into and get back on this. I can understand the annoyance.*** > * > > **** > > Regards,**** > > Amit Kumar**** > > **** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Longwing, > Lj > *Sent:* 02 September 2013 07:05 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Annoying Developer Studio Bug**** > > **** > > ** Sorry Ray, all I can do is join in with you on the annoyance, if you > log a bug or communities idea on this, let me know and I'll vote for it out > John into the chorus > > On Sunday, September 1, 2013, Ray Gellenbeck <raygellenb...@yahoo.com> > wrote: > > I have a big pet peeve that was not corrected in 8.1 of Dev Studio. > > > > Situation: > > 1. Building an Active Link > > 2. Add a "Set Fields" action > > 3. Begin building your list of fields to set (for example, initialize a > display-only form after a previous record finished processing) > > > > Annoying Bug: > > 4. Once the list gets longer than the field list window can display, > the scroll bar kicks in, as expected, but everytime you select a field or > the field value, the view keeps resetting to the top of the list. So for > each subsequent field you want to set the value for, you must... > > a. Click the next blank field line, after which the view resets to the > top of the field list > > b. Scroll back down and click the ... so you can actually select the > field to be set., after which the view resets again > > c. Scroll back down AGAIN and select the value to be put in that field. > When you go to click the next line down, the whole annoying process > repeats again. > > > > If there a developer studio flag or workaround to tell the stupid UI to > quit resetting to the top of the list. If I have a LONG list of fields to > set, this is pretty darn time-costly with all the clicking and scrolling > back and forth. > > > > I suspect there is not, so thanks in advance for anyone who can prove me > wrong! > > > > Ray Gellenbeck > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
