Hey Carl :) Christopher - Don't have much to add to what Carl stated really; he is obviously planning a book on the history of Remedy monitoring tools!
Just like to reinforce his point around hosting your monitoring tool in the app its monitoring - it's a bad idea! A bit like a doctor being allowed to prescribe his own medicine, or trying to give himself CPR! I worked for TSMI and Column Tech with Carl on both the products mentioned feel free it hit me up off list for more info dlewing...@columnit.com<mailto:dlewing...@columnit.com> Dom From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: 13 September 2013 23:36 To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Health Advisor ** Hi Christopher, Yes, installed this when it first came out (as I believe it was bases on another partner tool - just re-vamped so was expecting good things as I had seen the original version - "E-Support" [TSMI] although never officially confirmed). It is cumbersome to get up and running, and I found it full of bugs where lots of the functionality did not work as expected (lots of workflow bugs). There were multiple parts to install and then configure - not straight forward and the documentation is not too great. I wish it had more support, there is massive potential to get have this up and running with the ability to add lots of modules. There was just so much that did not work as expected, so gave up on it pretty quickly due to it not being supported and it did not seem to gain much traction. The main issue I see, as was with E-Support, is that if your Remedy system goes down, you have no monitoring as it is "housed" in your AR System .... To be honest, there are a number of tools that out do this although it is a good first effort (again there is potential). Column Technology (Dom Lewington) does something similar for monitoring called "Sentinel", which was originally based on a similar concept from an open source software "Big Brother" - although it has now been completely re-written to be native Java and standalone . I wrote a number of modules when it was in the "Big Brother" model (when I worked for Column) which would have ported nicely into the Health Advisor but due to the lack of support it kind of died a natural death. The great thing about the Sentinel concept is that it was housed outside of Remedy, so could still run if the system fell over: Original concept: http://www.bb4.org/features.html I digress, but from memory you need to install both the server and the client to get running. I have a VM with this up and running, let me know if you need me to dig up the configuration and setup (deciphering the documentation was the key). ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: 13 September 2013 22:22 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: BMC Remedy Health Advisor ** Hello All We just ran the installer for the BMC Remedy Health Advisor and were wondering if anyone else has installed this utility? When we installed it we got no errors, however, when we look on the server we don't see the Health Advisor, or any of its forms or workflow installed. Anyone care to give me some insight as to why this is missing and how to get it on to the server? Do I need to manually install the Application on to the server myself, via the Developer Studio? Christopher Pruitt Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com<mailto:christopher.pru...@hp.com> Upcoming OOO: Wed Sept 11th (Personal Day) Mon Oct. 14th - Columbus Day (Bank Holiday) Mon Nov. 25th - Tue Dec. 3rd (Vacation) _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4117 / Virus Database: 3604/6668 - Release Date: 09/15/13 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
