Andres, I usually set the max Attachment size to the same as the customers email system limit. I have seen it anywhere from 10 to 40Meg. Create a process for anything bigger then the limit. In Work Log Attach a link to the file on a FTP server or in SharePoint.
Take Care Dale Jones DCS Raleigh, NC 919-523-6034 ________________________________ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of andres tamayo [cycom...@gmail.com] Sent: Monday, September 16, 2013 11:49 AM To: arslist@ARSLIST.ORG Subject: MAX attachemnt size ** Hi all. i have a question about maximum recommended attachment size for remedy I'm always work with a maximum recommendation of 5MB which i configure i the AR server configuration options. for some reasons there are needs to work with big size files sometimes up to 30Mb, so i have my limit set to 0 looking through the midtier log i'm seeing many errors related to the attachservlet and i'm thinking it is because the file size. apparently this is causing performance issues to clients trying to work through web. i already change permgen size to 512m and have my heap size set to 2048. any other recommendation about this subject thanks _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
